If you run an independent shop, you know the shape of it. The marketplace that sends you orders also keeps your customer, takes its cut, and sells the same buyer to the shop across town. The website runs on a pile of plugins that fight each other every time one updates. The card printer needs its own ritual. The delivery list lives on paper, the messages live in your personal phone, and the numbers live nowhere at all.
Your customers should be yours, not rented back to you at a fee.
Your evenings should not be spent retyping orders between systems that refuse to talk.
Your brand should not sit inside someone else's storefront, dressed like everyone else.
The big chains solved this years ago with software teams and support armies. Independents were told to duct-tape something together and be grateful.
Trellis was not designed in a conference room. It was built inside a working luxury flower studio, order by order, delivery by delivery. Every screen earned its place on real mornings: the wedding rush, the printer jam at nine, the driver waiting on a route, a Mother's Day week that would break most systems.
One system runs the whole shop. The storefront that carries your name and nobody else's. Phone and walk-in orders on the same screen. Deliveries routed, drivers guided, proof photos sent. Cards printed. Customers texted from the shop's own number, with real replies. And underneath it, an assistant that quietly does the busywork, watches the rails, and speaks up in plain language when something needs a person.
If it did not survive the shop, it did not ship. That is the whole method.
That is what this software is for. Not another tool to learn, not another dashboard to check. Structure that holds, so the shop and the person who built it can grow.
The assistant is the part you will tell other shop owners about. It notices before you do that the printer went quiet or a payment rail hiccuped. It handles the follow-ups, the retries, the busywork that used to eat the evening, and everything it does is visible, plain-spoken, and undoable with one tap. The staff you could never afford to hire, without hiring.
Florists are first, because that is where Trellis was born. Event planners are next. Then the rest of independent retail, one vertical at a time. The pilot is running now, in a real shop, on real orders, every day.
Early shops onboard by conversation, not by signup form.
Start the conversationSimple monthly plans, published at launch. No contracts written to trap you, because software this natural should not need a lock on the door.