Effective July 19, 2026
These terms are an agreement between you and Trellis Enterprises, LLC, a North Carolina company ("Trellis", "we", "us"). They apply when you use the Trellis service, the software we provide to independent shops for running their business, and this website. By creating an account or using the service you agree to these terms.
Trellis provides software that helps a shop run its operations, including its online storefront, order taking, deliveries, printing, customer messages, and related tools. We may add, change, or retire features as the service develops. We will not remove a capability your shop depends on without telling you first.
You are responsible for the accuracy of the information you give us, for keeping your login credentials safe, and for what happens under your account. Tell us right away at hello@trellisenterprises.com if you believe your account has been accessed without permission.
The service is billed as a monthly subscription. Where your plan includes a per-order platform fee, that fee is stated during onboarding before you agree to anything. We tell you before any price changes, and price changes never apply backwards. Taxes required by law are added where applicable. If a subscription goes unpaid, we may suspend the service after notice until the balance is settled.
Setup and onboarding fees pay for real work: migrating your data, configuring your storefront, printers, and phone numbers, and training. Once that work has begun, these fees are not refundable. If we decline to onboard you or fail to deliver the onboarding, they are refunded in full.
Card payments from your customers are processed through Stripe on your shop's own account. Your shop is the merchant of record for its sales. Trellis does not hold your customers' funds and is not a bank or a money transmitter.
Your shop's data belongs to your shop. That includes your customer list, orders, products, and photos. We use it only to provide the service. You can request a full export of your data at any time, and we will provide it in a common machine-readable format. We do not sell your data or your customers' data. Our privacy practices are described in the privacy policy.
Trellis onboards shops selectively. We may decline to provide the service to any prospective customer, and may decline to renew an existing subscription at the end of its term, for any lawful reason and at our sole discretion. If we ever end a subscription this way, the data export rights described in these terms still apply in full.
You agree not to use the service for anything unlawful, to send spam, to interfere with the service or other shops on it, or to attempt to access data that is not yours. We can suspend accounts that put other customers or the service at risk, and we will contact you if that ever becomes necessary.
You can cancel by giving us at least thirty days' notice by email. Your subscription then ends on the first day of the month after that notice period runs out, and billing stops on that date. After your end date you have thirty days to export your data before it is scheduled for deletion.
Trellis owns the software, this website, and the Trellis name and marks. Your shop owns its own name, brand, content, and data. Neither of us gets rights to the other's property beyond what is needed to provide and use the service.
You allow us to use your shop's name and logo to identify you as a Trellis customer, for example in a customer list or case story. We will always present your shop respectfully, and you can withdraw this permission at any time by emailing us.
Your shop is responsible for its own business: the products you sell, the content and photos you upload, your prices, your taxes, and your compliance with the laws that apply to you. You agree to indemnify Trellis against third-party claims that arise from your products, your content, your sales, or your violation of law. We run the software; you run the shop.
Parts of the service depend on third parties, such as payment processing, card networks, telephone carriers, and delivery mapping. We choose these providers carefully and monitor them, but we are not responsible for their outages or failures.
We work hard to keep the service reliable, and monitoring it is part of what the service does. Even so, no software is available one hundred percent of the time, and the service is provided as is, without warranties of any kind to the extent the law allows.
To the extent permitted by law, our total liability for any claim related to the service is limited to one month of your subscription fee, measured at the rate in effect when the claim arose. We are not liable for indirect or consequential damages, such as lost profits.
These terms are governed by the laws of North Carolina.
Any dispute arising out of or relating to these terms or the service will be resolved by final and binding arbitration, not in court, administered by the American Arbitration Association under its Commercial Arbitration Rules. The arbitration takes place in Raleigh, North Carolina, before a single arbitrator, and each dispute is arbitrated individually. Class actions are not permitted: you and Trellis each waive the right to bring or participate in any class, collective, or representative action against the other, in arbitration or in court, and the arbitrator may not consolidate claims or preside over any form of class proceeding. Judgment on the award may be entered in any court with jurisdiction. Either party may still bring a qualifying claim in small claims court or seek emergency relief from a court to protect its intellectual property or data.
The prevailing party in any dispute is entitled to recover its reasonable attorneys' fees, arbitration fees, and costs from the other party.
If any part of these terms is found unenforceable, the rest remains in effect. Not enforcing a term today does not waive it for tomorrow. We may assign these terms as part of a merger, acquisition, or sale of the business; you may not assign your account without our consent. Neither party is liable for delays caused by events beyond its reasonable control. Formal notices may be sent by email, ours to the address on your account, yours to hello@trellisenterprises.com. These terms, together with the privacy policy and your onboarding order form, are the entire agreement between us.
If we change these terms, we will post the new version here and update the date above. For meaningful changes we will also tell you directly before they take effect.
Questions about these terms: hello@trellisenterprises.com